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Maruti Suzuki By YourSide with

CCP

A new kind of care for your car designed especially for those unpredictable and out of control situations. Know More

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CCP

PACKAGE OPTIONS

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Eligibility

Criteria

...

01

Vehicle within standard warranty

2 years or 40 000 km from date of sale Whichever comes earlier. Terms and Conditions apply.

...

02

Vehicle must have Extended Warranty

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FAQ’s

What is Customer Convenience Package?
Customer Convenience Package (CCP) is a coverage provided by Maruti Suzuki which covers repair/replacement cost of engine or it allied part(s) which gets damaged owing to issues/ defect arising due to water entry causing hydro lock or failure of engine parts and/or due to use of adulterated fuel (“Incidents”), which are not covered under warranty or extended warranty.
How many CCP plans does Maruti offers?
Currently Maruti Suzuki offers CCP plans for a year in 3 options – i) CCP hydro which covers hydrostatic part failure; ii) CCP fuel which covers fuel adulteration failure; and iii) CCP plus which covers both hydrostatic failure and fuel adulteration failure.
How much will the CCP for my car cost me?
The cost of CCP varies with every model variant. You can get an estimated cost for customer convenience package on the Maruti Suzuki Service web page official website of Maruti Suzuki under the tab Services.
For CCP claims, can I only visit the dealership from where I purchased the car/policy?
No, as long as you visit any authorized Maruti Suzuki Dealer Service Centre, you can claim repairs under CCP at any dealership, in any location across India.
What is the Customer convenience package coverage applicability timelines?
a. If CCP is purchased within 15 days of the vehicle sale invoice date - Benefits can be availed for 12 months from purchase of the CCP. b. If CCP is purchased after 15 days of the vehicle sale invoice date - Benefits can be availed after completion of 90 days of purchase of the CCP for 12 months. Kindly note that the eligibility period is duly mentioned in the certificate and claims would be accepted during the said timeline.
Are the consumables like engine oil, coolant covered under CCP in case of breakdown?
Consumables like Coolant, Engine oil etc.to address failures/damage arising solely out of water entry in the engine or failure of engine parts due to use of adulterated fuel (“Incidents”) shall be covered under the CPP. However, discretion of Maruti Suzuki shall be final and binding in this regard.
In event of a breakdown, what should a customer do ?
Immediately take all steps necessary to minimize the extent of loss. The customer must bring the vehicle without delay, to the nearest MSIL authorized workshop at his own cost to effect repair and to apprise the workshop about the CCP. Customer should also authorize the workshop to inspect the vehicle by dismantling requisite parts and establish the cause of breakdown/concern.
Can CCP be cancelled once purchased
If the CCP is cancelled, the amount paid shall stand forfeited.
Can CCP be purchased if I do not have an extended warranty on my vehicle.
The CCP subscription can be purchased only as an additional coverage when the vehicle is within primary warranty and upon subscription of extended warranty.